Privacy Policy

 

Parent Connect Counselling is committed to protecting your privacy and complying with the Privacy Act of 1988, including the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information.

 

Personal Information & Collection

Parent Connect Counselling collects personal and sensitive information which may include, but not limited to: name, contact information (email address, phone number), date of birth, medical history and counselling notes, and payment and billing information. We collect, use and hold only information relevant to the conduct of our business as a counselling service.  We will only collect personal information in a lawful and fair manner and only use your personal information for the purpose for which it is collected. Information may be collected when you visit our website, contact us for counselling services, participate in counselling sessions, and when otherwise voluntarily provide information.

 

Use of Personal Information

The information will only be used within Parent Connect Counselling for the purpose for which it was collected. We may use your personal information for the following purposes: providing counselling services, scheduling and managing appointments, billing and payment processing, responding to inquiries, sending appointment reminders, and in complying with legal obligations. In addition to the Australian Privacy Principles, Parent Connect also adheres to The Australian Counselling Associations Code of Ethics and Practice.  Further information on these guidelines is available on the website of The Australian Counselling Association. 

 

Disclosure

Parent Connect Counselling will not disclose to a third party, any personal or sensitive information without written consent of the individual concerned. However, there are some specific exceptions where your information may be used or disclosed, and these are outlined in the Privacy Act 1988 where the information is required by law. Apart from these exceptions, your information will not be used or disclosed for any other purpose without your express consent.

 

Security

The collection, storage, transfer and use of personal information will be undertaken in a secure manner such that it fully protects all personal and sensitive information. Client records are stored in a secure Australian cloud-based practice management system (electronic files) and/or a secure filing cabinet (paper files), which are accessible only to authorised employees. Upon the termination of the relationship and services with Parent Connect Counselling, the personal information will be held securely for as long as it is prudent. Information will be disposed of appropriately when the information is no longer necessary for the purposes for which it was collected and in a manner specified by current applicable regulation.

 

Access and Correction

Individuals are entitled to access their own personal and sensitive information held by Parent Connect Counselling as well as to change incorrect or out of date information. The request for access to personal information must be made in writing to Parent Connect Counselling, and the request will be processed in accordance with current Australian regulation.

 

Anonymity

Where lawful and practical, Parent Connect Counselling will offer the option for anonymity when providing personal information in the process of managing Parent Connect Counselling’s business.

Note-Taking

At Parent Connect Counselling, we prioritise the privacy and confidentiality of your personal and sensitive information in accordance with Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles (APPs). We utilise Heidi Health's AI Scribe for efficient and secure note-taking during sessions. The AI Scribe records and stores session notes, ensuring that all information remains confidential and protected by advanced encryption. Access to your data is restricted to authorised professionals involved in your care, and we do not share your information with any third parties without your explicit consent, except where required by law. By engaging with our services and using Heidi Health’s AI Scribe, you consent to the collection, storage, and processing of your personal and health information in compliance with this privacy policy. You have the right to access and amend your personal information at any time.

Use of Meta Pixels

We value your privacy and are committed to protecting your personal information. This section of the Privacy Policy outlines how we use Meta Pixels, a tracking technology provided by Meta Platforms, Inc. ("Meta"), to enhance your experience on our website and ensure transparency about our data collection practices.

What Are Meta Pixels?

Meta Pixels are small pieces of code embedded on our website that allow us to collect data about your interactions. This data helps us understand user behaviour, optimise our marketing efforts, and improve your overall experience on our site.

Data We Collect

When you visit our website, Meta Pixels collect information such as:

  • Browsing Activity: Pages you visit, time spent on each page, and links clicked.

  • Device Information: IP address, browser type, operating system, and device identifiers.

  • Interaction Data: Actions taken on our site, such as purchases or form submissions.

How We Use Your Data

The data collected through Meta Pixels is used for the following purposes:

  • Advertising: To tailor ads to your interests and improve the effectiveness of our advertising campaigns.

  • Analytics: To analyze user behavior and website performance, helping us enhance our content and services.

  • Personalisation: To deliver a more personalised user experience based on your preferences and interactions.

Data Sharing and Third Parties

We may share the data collected via Meta Pixels with Meta and other third-party service providers who assist us in managing our advertising and analytics. We do not sell your personal information to third parties.

Your Choices

You have control over the data collected by Meta Pixels. You can:

  • Opt-Out: Adjust your ad settings on Meta’s platform to limit the tracking of your interactions.

  • Browser Settings: Use your browser settings to block cookies and tracking technologies, though this may affect your experience on our site.

Data Security

We implement industry-standard security measures to protect your data from unauthorized access, disclosure, or misuse. However, no online transmission or storage system is completely secure, and we cannot guarantee absolute security.

 

Contact

If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us:

 

Parent Connect Counselling

Phone: 0414010970

 

If you believe that your privacy has been breached, please contact us directly. We take privacy concerns seriously and will address your complaint promptly. If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for assistance.

 

We may update this Privacy Policy to reflect changes in our practices or the law. The most recent version will be available on our website.

 

Last Updated: February 13th, 2025